Why is there a delay in processing my meeting recordings?

If you notice a delay in the processing of your meeting recordings on V.connct, there are a few common reasons for this. Here’s why delays might occur and what you can do about it.

• When multiple users are recording meetings at the same time, it can increase demand on V.connct’s servers, leading to processing delays.
• Solution: Wait a few extra minutes and check back later. Recordings are processed in the order they’re received, so they should be ready shortly.

• Longer meetings take more time to process. The larger the recording file, the more time is required to finalize and store it.
• Solution: Allow additional processing time for meetings that exceed an hour or include multiple audio and video streams.

• Recordings set to HD or higher resolution require more processing power, which can lead to slight delays.
• Tip: If immediate access is essential, consider using standard resolution for faster processing.

• If there was an unstable connection during the recording, this might impact the upload and processing times.
• Solution: Check your internet connection and ensure it’s stable while the recording is being processed.

• Occasionally, V.connct may perform server maintenance or updates, which could temporarily affect processing times.

• Solution: Check the V.connct Status Page for any maintenance notifications that might impact recording availability

If your recording remains unavailable after a prolonged delay, please contact our Support Team for assistance.