Why is my meeting recording not saving?

If you’re having trouble saving a meeting recording on V.connct, there are several common reasons and troubleshooting steps you can follow to resolve the issue. Here’s what to do if your recording isn’t saving as expected.

• If your account’s storage limit has been reached, new recordings may not be saved.
• Solution: Check your account storage from your V.connct dashboard. Free up space by deleting old recordings, or consider upgrading your storage plan if necessary.

• A weak or unstable internet connection can disrupt the recording process, causing it to fail.
• Solution: Ensure you have a stable, high-speed internet connection before starting your recording. If possible, use a wired connection for improved reliability.

• If you’re not the meeting moderator, your permissions may not allow you to save recordings.
• Solution: Verify with the moderator that you have recording permissions. The moderator may need to enable recording for participants or share the recording link afterward.

• Occasionally, app updates or technical issues can interfere with the recording feature.
• Solution: Restart the V.connct app or browser, and ensure you’re using the latest version. Update the app if a new version is available and then attempt to record again.

• If you’re recording on a mobile device or computer with limited internal storage, the recording might not save due to lack of space.

• Solution: Check your device’s storage capacity and free up space if necessary. Then, attempt to record again.

If your recording issue persists, please contact our Support Team for further assistance.