Why am I experiencing connectivity issues?

Connectivity issues during a meeting can be frustrating, but they are often caused by common factors. Here’s a guide to help you identify and resolve connectivity problems on V.connct.

• A slow or unstable internet connection is the most common cause of connectivity issues. Ensure you’re connected to a reliable network with a strong signal.
• Tip: For the best experience, connect to a high-speed Wi-Fi network or a wired connection if available.

• V.connct works best on certain browsers like Chrome and Firefox. Using an unsupported or outdated browser may cause connectivity problems.
• Solution: Ensure your browser is up to date or try switching to a compatible browser if you encounter issues.

• Some firewalls or antivirus programs can interfere with V.connct’s network connections.
• Solution: Temporarily disable or adjust your firewall settings, or add V.connct as an exception in your antivirus software. Be sure to re-enable security settings once resolved.

• Other applications using internet bandwidth (e.g., streaming services or large downloads) may slow your connection.
• Tip: Close any unnecessary applications running in the background to free up bandwidth for your meeting.

• If your device’s CPU or memory is heavily used by other programs, it can lead to performance and connectivity issues.
• Solution: Restart your device before joining a meeting to ensure optimal performance, and close any unused applications.

If connectivity issues persist, please reach out to our Support Team for further assistance.