What should I do if my screen freezes during a meeting?

Experiencing a frozen screen during a meeting can interrupt your flow, but there are steps you can take to resolve the issue quickly. Here’s what to do if your screen freezes while using V.connct.

• Screen freezes are often caused by a weak or unstable internet connection.
• Solution: Ensure you’re connected to a stable network. If possible, switch to a wired connection or move closer to your Wi-Fi router for a stronger signal.

• If you’re using V.connct in a browser, try refreshing the page. If you’re on the app, close and reopen it to reset the connection.
• Tip: After refreshing or reopening, rejoin the meeting from the “Meetings” tab.

• Background applications that consume CPU or internet bandwidth can cause freezing.
• Solution: Close any unused applications or tabs to free up system resources.

• Cached files can sometimes interfere with V.connct's functionality, leading to issues like freezing.
• Solution: Clear your browser’s cache and cookies, then refresh the meeting page.

• If the screen freeze persists, a full device restart can help clear any temporary issues causing the problem.
• Tip: After restarting, log back into V.connct and rejoin the meeting.

• Make sure your V.connct app or browser is up to date, as updates often resolve bugs and improve stability.
• Solution: Update your application or browser to the latest version and try rejoining.

If the issue continues or occurs frequently, please reach out to our Support Team for further assistance.